FAQS

Where are your products shipped from?

Most of our products are shipped from Portugal. Except our Art Prints that are shipped from our partner in Latvia, and our phone cases that are shipped from the United States. 

What are the shipping costs?  ✈️ 🌍

 

Currently we have a free shipping policy for European Union.

 

For USA and United Kingdom the shipping is 7$

For the rest of the world is 10$

We will send you a tracking number following dispatch!

⚠️Please have in mind that your country might have local customs taxation, and each country has their own different regulations. Please follow the laws and regulations for your country, the payment process of tax and tariffs and confirm these before placing an order. We do not hold any responsibility for the import taxes that might occur. 

 How long does it take for my order to arrive?

 From 1 to 3 weeks you should receive your order - Thank you for being patient! 

What is your return policy?  

You are always entitled to an exchange or refund within 14 days after that you have received your package. If you are not satisfied with your purchase, simply contact us at sofia@thefloating.shop and we will provide a return address.

Returned items must be in the original condition they arrived in with any boxes or labels still intact. Please contact us as soon as possible once you receive your item if you wish to return your item. 

Unfortunately, at this time we cannot provide free returns.

Items that are returned to us remain the customer's responsibility until we receive them. The refund/exchange will not be processed until we have received the package back at our showroom. Please note the floating shop does not accept liability for returned goods.

Please allow 3-5 days working days for your money to show up in your account. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage!

 I would like to carry your products at wholesale. How can we work together? 

That's amazing! Please email sofia@thefloating.shop and we can chat!

What forms of payment does the floating shop honor?

We accept almost every form of payment. Check out the list in the footer of the website! 

 

For further questions please email sofia@thefloating.shop